Refund policy

Refund & Return Policy

VICASCA

Last updated: March 9, 2026

At VICASCA, each corset is designed with exceptional attention to detail and craftsmanship. We take pride in creating garments that combine structure, elegance, and durability.

If for any reason you are not fully satisfied with your purchase, please review our return policy below.

Return Eligibility

We accept returns for ready-to-wear corsets within 14 days of delivery, in accordance with European Union consumer protection regulations.

To be eligible for a return, the item must:

  • be unworn and unused

  • be in original condition

  • include all original tags and packaging

  • show no signs of wear, perfume, deodorant, makeup, or damage

Returns that do not meet these conditions may be declined.

Non-Returnable Items

Due to the handcrafted and personalized nature of our products, certain items are not eligible for return or refund.

These include:

  • custom-size corsets

  • made-to-measure corsets

  • personalized or altered designs

  • corsets produced according to individual measurements

Custom garments are exempt from the 14-day withdrawal right under EU consumer protection regulations for custom-made goods.

Return Request Process

To initiate a return, please contact us within 14 days of receiving your order.

Email:
info@vicasca.com

Please include:

  • your order number

  • the item(s) you wish to return

  • the reason for the return

Once your return request is approved, you will receive instructions on how to return your item.

Items sent back without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrives defective or incorrect.

We recommend using a tracked shipping service, as VICASCA cannot be responsible for items lost during return transit.

Returns should be sent to:

VICASCA
Jana Kaczary 5a / 29
31-421 Kraków
Poland

Exchanges

If you wish to exchange a ready-to-wear corset for another size or style, please contact us within 14 days of delivery.

Exchanges are subject to product availability.

The fastest way to receive a different item is to return the original item and place a new order.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a corset that is damaged, defective, or incorrect, contact us within 48 hours of receiving your order.

Email:
info@vicasca.com

Please include:

  • your order number

  • clear photographs of the issue

We will arrange a repair, replacement, or refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

If you have not received your refund within 15 business days after approval, please contact us at:

info@vicasca.com

Sizing Responsibility

Customers are responsible for selecting the correct size based on the VICASCA size guide provided on our website.

If you are unsure about sizing, we strongly recommend contacting us prior to placing your order.

Incorrect sizing for custom corsets cannot be refunded.

Handmade Garment Disclaimer

Each VICASCA corset is handcrafted. Minor variations in stitching, fabric placement, or finishing may occur. These variations are part of the artisanal process and contribute to the uniqueness of each piece.